AVG Support
Important Notice: Full interactive support is available only with paid AVG products. However this section can provide you with a basic knowledge base (FAQ) where you can find help. Another option is the AVG Free Forum — a place to share knowledge and discuss your opinions with other AVG Free users.
AVG Free Edition Support
FAQs
Answers to frequently asked questions (FAQs) about AVG Anti-Virus Free Edition are available online in a basic knowledge base at: http://free.avg.com/ww.faq.
Documentation
The AVG Anti-Virus Free Edition 8.0 User Manual is available for download at:
http://free.avg.com/ww.download?prd=afe#tba3.
Self-Help AVG Free Forum
Technical Support for AVG Free Edition products, including AVG Anti-Virus Free Edition, is provided exclusively through the self-help AVG Free Forum at: http://freeforum.avg.com/.
There is no telephone or e-mail technical support available from AVG Technologies or AVG (AU/NZ) for AVG Free Edition products anywhere in the world. Support is provided via the self-help AVG Free Forum. To obtain telephone or e-mail support you must first buy a commercial AVG product.
Access to Telephone & E-mail Technical Support
If you desire to receive telephone and/or e-mail technical support from AVG, you must first purchase one of the commercial AVG products. Our commercial products provide you with greater levels of protection and flexibility. They also provide you with free access to full technical support and customer service assistance via telephone and e-mail.
AVG Internet Security 8.0 — We recommend you choose the comprehensive protection of AVG Internet Security 8.0. For just A$79.99 (inc GST) for a ONE year licence you get the added protection of AVG's Firewall and Anti-Spam solutions in our full suite product.
1 year, 1 PC licence — A$79.99
AVG Anti-Virus 8.0 — For the investment of just A$51.50 (inc GST) you are able to purchase a ONE year licence for AVG Anti-Virus 8.0. This product includes full Anti-Virus, Anti-Spyware, LinkScanner, Anti-Rootkit and Web Shield protection, plus professional technical support by telephone during Melbourne business hours, backed up by 24/7/365 e-mail support.
1 year, 1 PC licence — A$51.50
If you choose not to upgrade from AVG Anti-Virus Free Edition 8.0 to a commercial AVG product, you will only have access to the support available via the FAQ knowledge base, the Documentation, and the self-help AVG Free Forums.